How do I request a return?Updated 16 days ago

If you'd like to request a return, please contact us within 30 days of receiving your order.

Phone: 800-314-6390 (outside the U.S.: 360-576-7188)
Support: Submit an inquiry to our Support Team

To help us process your request as quickly as possible, please have the following information ready:

• The name and address the order was placed under
• Your invoice or original sales order number
• The reason for your return request

Once we've received your information and your return has been approved, we'll issue you a Return Merchandise Authorization (RMA) number. You'll receive an email with your RMA number, detailed return instructions, and the specific return address for your item.

If you don't receive your RMA email within two business days, please check your spam or junk folder and contact us if it's still missing.

Before You Ship Your Return

• Be sure to send your return to the exact warehouse address listed on your RMA authorization. We operate multiple warehouse locations, and sending your return to the wrong facility may delay processing your refund.
• You have 30 days from the date your RMA is issued to return your item. If we don't receive the return within that timeframe, a new return authorization will be required.
• Package your return carefully to help prevent damage during transit.
• Clearly write your RMA# on the outside of the box or ensure it is visible on the return shipping label.

Please note that customers are responsible for ensuring their return arrives safely. We are not responsible for damage that occurs during return shipping, and additional restocking fees may apply if items are received damaged due to insufficient packaging.

If you have any questions during the return process, our team is here to help every step of the way.