What items cannot be returned?Updated 9 days ago

Non-Returnable Items

The following items are not eligible for return or refund:

• Software, artwork, DVDs (or any disc-based media), and downloadable digital content
• Inkjet printers
• Custom equipment configurations
• Opened or used products or equipment (unless pre-approved by a Customer Service Representative)

Additional Return Information

• Returns are generally accepted only for unused products, unless otherwise authorized by a Customer Service Representative.
• Customers requesting a refund must contact Ryonet within 30 days of receiving their order.
• Returns requested after 30 days are eligible for store credit only.
• Original shipping charges are non-refundable.
• All approved returns are subject to applicable restocking fees.

Return Shipping

Return shipping costs are the responsibility of the customer unless:

• The item was damaged during shipping.
• The incorrect item was received.
• The item was shipped in error by Ryonet.

In these situations, we'll work with you to arrange the appropriate resolution.

If you're unsure whether your item qualifies for a return, please contact our Support Team before sending it back. We're happy to review your order and help determine the best solution.