logo logo

All articles

What items cannot be returned?Updated a year ago

The following items cannot be returned or refunded:

  1. Software/ Artwork, DVDs (any disc content), and no Downloadable Content 
  2. Inkjet Printers
  3. Custom Equipment Configurations 
  4. Opened/used product or equipment

Returns are only accepted if a product has not been used UNLESS authorized by a customer service representative. Return shipping charges are the responsibility of the customer. However, return shipping charges are not the responsibility of the customer if the item being returned was damaged in transit, received in error or the incorrect item was shipped. Original shipping charges will not be refunded/credited. Customers must contact Ryonet within 30 days of receiving a product if they desire to return it for a refund. All returns made after 30 days of receiving a product are ONLY eligible for in-store credit. (All returns are subject to restocking fees.) 

Was this article helpful?