What's the Return Policy?Updated 14 days ago
If your order arrives damaged, please contact us as soon as possible so we can help resolve the issue.
Phone: 800-314-6390 (outside the U.S.: 1-360-576-7188)
Support: Submit an inquiry to our Support Team
Please keep all original packaging and, if possible, take photos of the damage before moving or using the product. This documentation helps us process your claim as quickly as possible.
30-Day Limited Return Policy
ScreenPrinting.com and Ryonet offer a 30-Day Limited Return Policy on most products and equipment unless otherwise noted on the product page. All returns must be pre-authorized before being shipped back.
Return Eligibility
- Returns are generally accepted only for unused products, unless otherwise approved by a Customer Service Representative.
- Customers requesting a refund must contact Ryonet within 30 days of receiving their order.
- Returns requested after 30 days are eligible for store credit only.
- Original shipping charges are non-refundable.
- All refunds are subject to restocking fees.
Return Shipping
Return shipping costs are the responsibility of the customer unless:
- The item was damaged during shipping.
- You received the wrong item.
- An item was shipped in error by Ryonet.
In these situations, we'll work with you to arrange the appropriate resolution.
Restocking Fees
Approved returns are generally subject to a 20% restocking fee* to help cover processing, receiving, and payment processing costs.
*Please note that the final restocking fee may vary depending on factors such as:
- The type of product being returned
- Whether the item has been used
- The condition of the item when it is received
- When the item was originally purchased
Our goal is to make every return as smooth and fair as possible. If you have any questions about whether your order qualifies for a return, please contact our team before sending anything back, and we'll be happy to help!