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Shipping & Tracking

How long will it take to ship?

Supplies typically ship the same day when orders are placed before 3:00 PM PST (Please see lead times next to the checkout button on product pages as some products are specialty and may be dropped shipped from the vendor. Live inventory exists below

Where is this shipping from?

We have three warehouses (WA, TX, & PA). Typically, your items will ship from the closest warehouse it is in stock in. (Also please note the lead times or if the product is being drop shipped)

Where’s the rest of my stuff?

An email should have been sent to you, with details showing which warehouse the items are shipping from. If you have a bunch of goodies on the way to you, it's possible the shipment has been split up depending on stock availability at each location.

I think there are items missing from my order.

It's possible that your order is shipping from more than one location. An email is sent each time a part of your order has shipped. If the item that's missing was not listed on the shipping confirmation email it is likely coming separately. You can u

How do I track my order?

We will send you a shipping notification as soon as the order is ready to ship! As soon as you receive it, there is a tracking number attached (please note there can be multiple tracking numbers for your order). Please note there can also be multiple

My tracking number won’t work. Did it ship?

Most Likely. Sometimes you just need to plug in the tracking number on the carrier's website, especially if it is shipping freight. Email us at [email protected] if you can’t bring it up, and we’ll help you out!

Who is eligible for will call and curbside pickup?

Washington residents within 100 miles of our Headquarters in Vancouver are able to set an order for will-call or curbside pick-up as long as items are available and stocked in Washington. Pennsylvania residents within 100 miles of our warehouse in Li

What should I do if I sent my order to the wrong address?

Please notify us as soon as you see the mistake. You can reach us via email at [email protected], chat with us online, or call us at (Inside) US 360-576-7188) (Toll Free) 800-314-6390. Once the order is shipped, we can no longer make adjustments wit

What is a freight forwarder?

A freight forwarder is a company that organizes shipments for individuals or corporations to get goods from the manufacturer or producer to a market, customer, or final point of distribution. It is up to the customer to find and set up an account wit

Are you able to ship internationally?

Our ability to ship our products around the world is limited. Here are our limitations:. Not all our products can be shipped outside of the USA. The products that are available are: Riley Hopkins presses, Green Galaxy inks and emulsions, Sgreen chemi

What's a lift gate and do I need one?

A lift gate is the deck that lowers the heavy items on a freight truck/trailer to the ground, to you. If you don’t have a loading dock or a forklift to help you with this, please be sure you add one. If you ever find a delivery driver doesn’t use one

What do I do when it arrives?

It is vital that when a freight order or any equipment arrives that someone on staff takes photos and opens the crate/packaging. Examine and document any and all damages found - this is incredibly important. You paid good money for an amazing piece o