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Shipping & Tracking

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How long will it take to ship?

Supplies typically ship the same day when orders are placed before 3:00 PM PST (Please see lead times next to the checkout button on product pages as some products are specialty and may be dropped shipped from the vendor. Live inventory exists below

Where is this shipping from?

We have a number of warehouses (WA, TX, & PA). Typically, your items will ship from the closest warehouse it is in stock in. (Also please note the lead times or if the product is being drop shipped)

Where’s the rest of my stuff?

It depends on the following items:

I think there are items missing from my order.

It's possible that your order is shipping from more than one location. An email is sent each time a part of your order has shipped. If the item that's missing was not listed on the shipping confirmation email it is likely coming separately. You can u

My tracking number won’t work. Did it ship?

Most Likely. Sometimes you just need to plug in the tracking number on the carrier's website, especially if it is shipping freight. Email us at [email protected] if you can’t bring it up, and we’ll help you out!

How do I track my order?

We will send you a shipping notification as soon as the order is ready to ship! As soon as you receive it, there is a tracking number attached (please note there can be multiple tracking numbers for your order). Please note there can also be multiple

Who is eligible for will call and curbside pickup?

Washington residents within 50 miles of our Headquarters in Vancouver are able to set an order for will call or curbside pick up as long as items are available and stocked in Washington. Curbside pick up is available for anyone, but taxes will apply

What should I do if I sent my order to the wrong address?

Please notify us as soon as you see the mistake. You can reach us via email at [email protected], chat with us online, or call us at 1-800-314-6390. Once the order is shipped, we can no longer do anything about it. You will need to pay for the cost

What is a freight forwarder?

A freight forwarder is a company that organizes shipments for individuals or corporations to get goods from the manufacturer or producer to a market, customer, or final point of distribution. It is up to the customer to find and set up an account wit

Are you able to ship internationally?

Our ability to ship our products around the world is limited. Here are our limitations:. - We are unable to process orders under USD $5,000. - All products will be shipped via pallet & ocean freight only. - Provide your US based Freight Forwarder add

What's a lift gate and do I need one?

A lift gate is the deck that lowers the heavy items on a freight truck/trailer to the ground, to you. If you don’t have a loading dock or a forklift to help you with this, please be sure you add one. If you ever find a delivery driver doesn’t use one

What do I do when it arrives?

It is vital that when a freight order or any equipment arrives that someone on staff takes photos and opens the crate/packaging. Examine and document any and all damages found - this is incredibly important. You paid good money for an amazing piece o