Shipping & Tracking
How long will it take to ship?
Supplies that are in stock typically ship the same day when orders are placed before 2:00 PM PST. Please refer to the lead times listed next to the checkout button on each product page, as some specialty items may require additional processing time f
Where is this shipping from?
We currently operate two warehouses, located in Washington (WA) and Pennsylvania (PA). In most cases, your order will ship from the warehouse closest to you where the item is currently in stock. Please be sure to review the lead times listed on each
Where’s the rest of my stuff?
You should have received an email with details regarding your shipment, including which warehouse each item is shipping from. If your order includes several items, it’s possible that your shipment has been split into multiple packages based on invent
I think there are items missing from my order.
You should have received an email with details regarding your shipment, including which warehouse each item is shipping from. If your order includes several items, it’s possible that your shipment has been split into multiple packages based on invent
How do I track my order?
We’ll email you a shipping notification as soon as your order is ready to ship. This email will include your tracking information so you can easily follow your shipment’s progress. Please keep in mind that larger orders may be split into multiple shi
My tracking number won’t work. Did it ship?
Most likely! Sometimes tracking information can take a little time to update after an order has shipped, especially with freight shipments. You can also try entering your tracking number directly on the carrier’s website for the most up-to-date infor
Who is eligible for will call and curbside pickup?
Customers located within 100 miles of our Washington Headquarters in Vancouver or our Pennsylvania warehouse in Lititz may be eligible for will-call or curbside pickup, provided the items are in stock and available at the applicable location. To sele
What should I do if I sent my order to the wrong address?
Please notify us as soon as you see the mistake. You can reach us via email at [email protected], chat with us online, or call us at (Inside) US 360-576-7188) (Toll Free) 800-314-6390. Once the order is shipped, we can no longer make adjustments wit
What is a freight forwarder?
A freight forwarder is a third-party company that helps arrange and manage the transportation of goods from a manufacturer, supplier, or warehouse to the final destination. Freight forwarders coordinate shipping logistics, which may include arranging
Are you able to ship internationally?
Yes, we are able to help with international orders! However, due to product size, weight, and regulatory limitations, we are not able to ship every product internationally or directly to international addresses. While we’re unable to export every pro
What's a lift gate and do I need one?
A lift gate is a hydraulic platform attached to the back of a freight truck that helps safely lower large or heavy shipments from the truck to ground level. It is especially useful for deliveries to locations that do not have a loading dock or forkli
What do I do when my freight shipment arrives?
When your freight order or equipment arrives, it is extremely important that someone from your team is available to thoroughly inspect the shipment before signing the Bill of Lading (BOL). Please take the time to:. You’ve invested in a valuable piece